{"id":605,"date":"2021-09-07T14:35:54","date_gmt":"2021-09-07T11:35:54","guid":{"rendered":"https:\/\/oxshare.com\/?post_type=jobs&#038;p=605"},"modified":"2024-02-20T16:38:48","modified_gmt":"2024-02-20T14:38:48","slug":"customer-service-representative","status":"publish","type":"jobs","link":"https:\/\/oxshare.com\/tr\/jobs\/customer-service-representative","title":{"rendered":"M\u00fc\u015fteri Hizmetleri Temsilcisi"},"content":{"rendered":"<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"564\" height=\"282\" src=\"https:\/\/oxshare.com\/wp-content\/uploads\/2023\/10\/dff56e0749be8bfa1a675cac01699589.jpg\" alt=\"Customer Service Representative\" class=\"wp-image-8233\" style=\"width:244px;height:122px\" srcset=\"https:\/\/oxshare.com\/wp-content\/uploads\/2023\/10\/dff56e0749be8bfa1a675cac01699589.jpg 564w, https:\/\/oxshare.com\/wp-content\/uploads\/2023\/10\/dff56e0749be8bfa1a675cac01699589-300x150.jpg 300w, https:\/\/oxshare.com\/wp-content\/uploads\/2023\/10\/dff56e0749be8bfa1a675cac01699589-18x9.jpg 18w\" sizes=\"auto, (max-width: 564px) 100vw, 564px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Kat\u0131lmak <a href=\"https:\/\/oxshare.com\/tr\/jobs\/customer-service-representative\/\" data-type=\"link\" data-id=\"https:\/\/oxshare.com\/jobs\/customer-service-representative\/\">OXShare <\/a>\u015fimdi tak\u0131m!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri Hizmetleri Temsilcisi (CSR), \u015firketin satt\u0131\u011f\u0131 \u00fcr\u00fcn veya hizmetle ilgili sorusu veya sorunu olan her m\u00fc\u015fterinin ilk temas noktas\u0131d\u0131r. Gelen telefon \u00e7a\u011fr\u0131lar\u0131n\u0131 yan\u0131tlamak, m\u00fc\u015fterilerin \u00fcr\u00fcn ve hizmetlerle ilgili sorular\u0131n\u0131 yan\u0131tlamak, \u00f6deme veya iadeleri i\u015fleme koymak gibi bir\u00e7ok sorumluluklar\u0131 vard\u0131r.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\"><u>Beceriler ve Gereksinimler<\/u> M\u00fc\u015fteri Hizmetleri Temsilcisi i\u00e7in<\/span><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>M\u00fc\u015fteri hizmetlerinde 2 y\u0131ll\u0131k deneyim.<\/li>\n\n\n\n<li>\u00dcniversite derecesi.<\/li>\n\n\n\n<li>Problem \u00e7\u00f6zme.<\/li>\n\n\n\n<li>\u00c7oklu g\u00f6rev.<\/li>\n\n\n\n<li>M\u00fckemmel yaz\u0131l\u0131 ve ileti\u015fim becerileri.<\/li>\n\n\n\n<li>Esnek saatlerde \u00e7al\u0131\u015fabilme.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><span style=\"text-decoration: underline;\"><u>\u0130\u015f tan\u0131m\u0131<\/u> M\u00fc\u015fteri Hizmetleri Temsilcisi i\u00e7in<\/span><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>B\u00fcy\u00fck miktarlarda gelen aramalar\u0131 y\u00f6netin.<\/li>\n\n\n\n<li>Memnuniyete ula\u015fmak i\u00e7in m\u00fc\u015fterilerin ihtiya\u00e7lar\u0131n\u0131 belirleyin ve de\u011ferlendirin.<\/li>\n\n\n\n<li>Genel m\u00fc\u015fteri memnuniyeti hakk\u0131nda raporlar derleyin.<\/li>\n\n\n\n<li>M\u00fc\u015fteri hesab\u0131 a\u00e7ma prosed\u00fcrlerini s\u00fcrd\u00fcrme, g\u00fcncelleme ve ger\u00e7ekle\u015ftirme becerisi.<\/li>\n\n\n\n<li>Sat\u0131\u015f departman\u0131na ve ticaret hesab\u0131 kurulumuna yard\u0131mc\u0131 olmak.<\/li>\n\n\n\n<li>M\u00fc\u015fterilere genel sorular konusunda yard\u0131mc\u0131 olmak i\u00e7in g\u00fc\u00e7l\u00fc ileti\u015fim becerilerine sahip olun.<\/li>\n\n\n\n<li>Hesap bilgilerini kaydederek m\u00fc\u015fteri hesaplar\u0131n\u0131 a\u00e7\u0131n ve s\u00fcrd\u00fcr\u00fcn.<\/li>\n\n\n\n<li>M\u00fc\u015fterinin \u015fikayetini netle\u015ftirerek hizmet sorunlar\u0131n\u0131 \u00e7\u00f6zmek; sorunun nedeninin belirlenmesi; sorunu \u00e7\u00f6zmek i\u00e7in en iyi \u00e7\u00f6z\u00fcm\u00fcn se\u00e7ilmesi ve a\u00e7\u0131klanmas\u0131; d\u00fczeltme veya ayarlamay\u0131 h\u0131zland\u0131rmak; \u00c7\u00f6z\u00fcm\u00fc sa\u011flamak i\u00e7in takip.<\/li>\n\n\n\n<li>M\u00fc\u015fteri ayarlamalar\u0131n\u0131 i\u015fleyerek mali hesaplar\u0131 koruyun.<\/li>\n\n\n\n<li>M\u00fc\u015fteri bilgilerini toplayarak ve m\u00fc\u015fteri ihtiya\u00e7lar\u0131n\u0131 analiz ederek potansiyel \u00fcr\u00fcnleri veya hizmetleri y\u00f6netime \u00f6nerin.<\/li>\n\n\n\n<li>M\u00fc\u015fteri bilgilerini toplay\u0131p analiz ederek \u00fcr\u00fcn veya hizmet raporlar\u0131 haz\u0131rlay\u0131n.<\/li>\n\n\n\n<li>Gerekti\u011finde ilgili sonu\u00e7lar\u0131 elde ederek ekip \u00e7al\u0131\u015fmas\u0131na katk\u0131da bulunun.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Daha fazla i\u015f ilan\u0131 i\u00e7in LinkedIn sayfam\u0131z\u0131 ziyaret edin <a href=\"https:\/\/www.linkedin.com\/company\/oxshare\/?originalSubdomain=lb\" data-type=\"link\" data-id=\"https:\/\/www.linkedin.com\/company\/oxshare\/?originalSubdomain=lb\" target=\"_blank\" rel=\"noopener\">profil<\/a><\/p>","protected":false},"featured_media":0,"template":"","meta":{"inline_featured_image":false},"categories":[],"class_list":["post-605","jobs","type-jobs","status-publish","hentry"],"acf":[],"a3_pvc":{"activated":false,"total_views":0,"today_views":0},"_links":{"self":[{"href":"https:\/\/oxshare.com\/tr\/wp-json\/wp\/v2\/jobs\/605","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oxshare.com\/tr\/wp-json\/wp\/v2\/jobs"}],"about":[{"href":"https:\/\/oxshare.com\/tr\/wp-json\/wp\/v2\/types\/jobs"}],"wp:attachment":[{"href":"https:\/\/oxshare.com\/tr\/wp-json\/wp\/v2\/media?parent=605"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oxshare.com\/tr\/wp-json\/wp\/v2\/categories?post=605"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}