Privacy Policy

1- INTRODUCTION

In order to provide services or information about our services, we need to verify your identity to set you up as a customer. We use these details to manage your account with us effectively, ensuring that you receive the best possible service. This process may involve third parties conducting credit or identity checks on our behalf. It's not only in our legitimate interest but also a requirement for us to know who you are, as we have a legal obligation to comply with certain Know Your Customer regulatory obligations. Once you open an account with us or subscribe to an update or webinar, we'll need to use your personal information to perform our services and fulfill our obligations to you. We aim to offer the best products and services, so we may periodically review your needs to ensure that you are benefiting from our offerings.

2- LEGAL FRAMEWORK

The Company must comply with laws concerning the prevention of Money Laundering and Terrorist Financing. These laws aim to define and criminalize the laundering of proceeds generated from serious criminal offences, thereby depriving criminals of their profits. The Company is obliged to establish policies and procedures to prevent money laundering and terrorist financing activities, in line with AML and CFT Laws. Our implemented procedures are based on AML and CFT laws applicable in Saint Vincent, recommendations from The Financial Action Task Force (FATF), and other relevant documents and information.

3- PURPOSE

The purpose of this “AML, CFT & KYC Policy” is to guide Anti-Money Laundering (AML), Counter Terrorism Financing (CFT), and Know Your Client (KYC) procedures. This policy applies to all the Company’s officers, employees, introducing brokers, affiliated companies, and the products and services offered by the Company. Any employee found in violation of these policies and procedures will face severe disciplinary action.

4- WHY DOES OXSHARE COLLECT PERSONAL INFORMATION?

To effectively meet our clients’ requirements and fulfill our obligations, we need to collect and retain certain personal information. It's up to you whether you provide OXSHARE Ltd with the requested information. However, any missing information may lead to OXSHARE Ltd being unable to offer you trading services, and your account may be disapproved or terminated, if opened.

5- WHAT KIND OF PERSONAL INFORMATION DO WE ASK FOR?

The type of data we collect and why we collect it includes:

• Personal information such as gender, name, date of birth, and address
• Contact information (email address and phone number)
• Employment information, financial information, relevant education, and trading experience
• Ethnicity, citizenship, and social security numbers or national identity and passport numbers
• Proof of photo ID, address verification
• Unique device number (IP address) and device information including the version of the web browser you use
• Financial sanctions and credit header information

6- How do we respond to legal requests or prevent harm?

We may access, preserve, and share your information with regulators, law enforcement, or others upon request when:

• We believe that the response is legally required in that jurisdiction, affects users in that jurisdiction, and aligns with internationally recognized standards.
• We believe it is necessary to detect, prevent, and address fraud, unauthorized use of the services or products, violations of our terms or policies, or other harmful or illegal activity. This includes protecting ourselves (including our rights, property, or products), you, or others, especially during investigations or regulatory inquiries, or to prevent death or imminent bodily harm.
  
  

Information we receive about you, including financial transactions data related to deposits and withdrawals, can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, investigations of potential violations of our terms or policies, or to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations.

7- WHAT IS A COOKIE AND HOW DO WE USE COOKIES?

Cookies are small pieces of text stored on your computer. They help us determine the type of browser and settings you are using, where you have been on the website, when you return to the website, where you came from, and ensure your information is secure. The purpose of this information is to provide a more relevant and effective experience on the OXShare Ltd site, including presenting web pages according to your needs or preferences. OXShare Ltd may also use independent external service providers to track the traffic and usage on the website. Cookies are commonly used on many websites on the internet, and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser.

8- LINKS TO OTHER WEBSITES

Our website contains or may contain links to other websites or social media platforms of interest. However, once you have used these links to leave our website, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites, as they are not governed by this policy. You should exercise caution and look at the privacy statement applicable to the website in question. We will not be liable for the unlawful or unauthorized use of your personal data due to misuse, malicious use, negligence, or misplacement of your passwords, whether by you or any third party.

9- DATA RETENTION

You can close your account any time, but for audit trail purposes, OXShare Ltd will hold personal data for a period of at least five years after closing the account. This is to comply with our record-keeping obligations under the Money Laundering Regulations 2017. At the end of that period, we will delete all personal data relating to you unless a legal requirement obliges us to keep the data for a longer period, or if you have expressly consented to their data being held for an extended period.

10- SHARING AND DISCLOSURE OF PERSONAL DATA

In the course of performing the Company’s contractual and statutory obligations, your Personal Data may be disclosed to third parties, most of whom enter into contractual arrangements with the Company to observe data protection and confidentiality. Recipients of Personal Data may include, for example:

• Third-party payment service providers who assist the Company in securely managing deposits and withdrawals to and from a Client’s account;
• Other service providers chosen by the Company to support the effective provision of its products and services through technological expertise, solutions, and support;
• Governmental and regulatory bodies, including law enforcement authorities and FSB, in connection with inquiries, proceedings, or investigations, or to enable the Company to comply with its legal and regulatory requirements;
• Credit reference and fraud prevention agencies, third-party authentication service providers, and other financial institutions for credit checking, fraud prevention, and anti-money laundering controls;
• Third-party service providers for customer support services through live chat and website visits and traffic monitoring through cookies;
• External consultants, including legal and tax consultants;
• Data reporting service providers;
• Market research companies and call centers;
• Affiliates of the Company.

The Company does not collect, store, or process any personal credit or debit card information. All payment transactions are processed through payment services providers.

11- MARKETING BY US

We may use your personal information to send you marketing communications via email, phone, or other agreed forms (including social media campaigns) to keep you updated with our latest products and services. We'll either do this as it's in our legitimate interest or with your consent.

For internal business purposes and record keeping, we may need to process your personal information. This is necessary for research purposes, record keeping, and compliance with our legal obligations. This may include any communications that we have with you concerning the services we provide and our relationship with you. We will also keep records to ensure that you comply with your obligations under any contract you have entered into with us.

12- CONFIDENTIALITY AND SECURITY OF PERSONAL DATA

The Personal Data that we hold is considered confidential and will not be used for any purpose other than those specified in this Policy. Your Personal Data will not be disclosed to any other third party, except if such disclosure is required under any regulatory or legal proceedings.

The Personal Data that you provide in connection with registering as a user of the website(s) or for the Services is classified as Registration Information. We provide high protection for the Registration Information provided by you. You can access your Registration Information through a password selected by you, which is encrypted and known only to you. You must be careful and protect your password from any third parties. Registration Information is securely stored on servers that only authorized personnel have access to via password.

All Personal Data, not classified as Registration Information, also resides on secure servers and is only accessible to authorized personnel via password. This information is not accessible by you; therefore, no password is provided to view or modify this information.

13- CHANGES TO THIS PRIVACY NOTICE

This privacy notice was published in May 2023 and last updated in May 2023. We may change this privacy policy from time to time. When we do, we will inform you via our Website or via email.

14- HOW TO CONTACT US

If you have any questions or need additional information regarding our privacy policy, please contact our Customer Service Department at support@oxshare.com.