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A Customer Service Representative (CSR) is the first point of contact for any customer who has a question or an issue with a product or service the company sells. They have many responsibilities like answering inbound phone calls, addressing customers’ questions about products and services, and processing payments or returns.

Skills and Requirements for Customer Service Representative

• 2 years of experience in customer service.
• University degree.
• Problem solving.
• Multi-tasking.
• Excellent written and communication skills.
• Ability to work flexible hours.

Job Description for Customer Service Representative

• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Compile reports on overall customer satisfaction.
• Ability to maintain, update and perform client account opening procedures.
• Assisting the sales department and the trading account setup.
• Have strong communication skills to assist clients with general inquiries.
• Open and maintain customer accounts by recording account information.
• Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.

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